Mental Health ‘Warmlines’: Not Hotlines, they Help Before a Crisis
A lonely and anxious Rebecca Massie first called the Mental Health Association of San Francisco “warmline” during the 2015 winter holidays.
“It was a wonderful call,” said Massie, now 38 and a mental health advocate. “I was laughing by the end, and I got in the holiday spirit.”
Massie, a San Francisco resident, later used the line multiple times when she needed additional support, then began to volunteer there.
Now anyone in California who needs a little help – or even a referral to a professional therapist – can receive it by phone or instant message. In October, the San Francisco-based warmline expanded beyond Northern California to cover the whole state through a state budget allocation of $10.8 million for three years.
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