Thanks to the rapid advancement of technology and a healthy global economy in which companies compete to develop the most impressive and compelling consumer products, the future of life in the home is shaping up to be characterized by artificial intelligence. Google, for instance, has shifted its business to focus on so-called “ambient computing” technology, which aims to integrate itself seamlessly into the home, assisting customers without intruding into their lives. The Google Home line of products, for instance, works by listening for the phrase “OK Google” or “Hey Google,” which prompts it to respond to verbal commands using natural language processing. Other companies, like Amazon and Apple, have developed products that work along the same lines, with the goal of becoming an essential part of people’s lives without making their presence obvious or intrusive. As the trend of integrating AI into the home continues, other manufacturers are likely to develop appliances that use technology to optimize the efficiency of life in the home.
Take, for example, LG, which is working on technology to improve the oftentimes-difficult experience of installing new appliances like washing machines and dryers, as well as technology that improves the customer service experience when consumers run into issues with the company’s products. So-called “smart appliances” work by integrating artificial intelligence deeply into all aspects of the appliances, helping users install appliances, detecting and communicating hardware errors, and even providing customer service using chatbots which are programmed to understand and respond to common consumer queries. LG’s latest iteration of washing machines and dryers connect wirelessly to customers’ smartphones using their proprietary ThinQ mobile app, which notifies users when the installation of appliances is completed and also provides users with information about the functioning of their devices as time goes on.
LG’s newest washing machine and dryer, called the LG TwinWash and ThinQ Dryer, include a number of sensors and artificial intelligence programs to streamline and improve the laundry experience. The TwinWash washing machine, for instance, includes voice recognition technology to allow users to operate the machine in a natural way without using buttons, and the washing machine can even give users verbal laundry advice depending on the types of stains on clothing. The machines also intelligently discern the softness of laundry in order to minimize fabric damage and improve washing quality. Additionally, when these appliances are released to the general public, users will be able to receive updates via their smartphones notifying them of problems with the devices that need to be addressed as well as reminders for scheduled maintenance in order to extend the life of the products and, in theory, reduce overall costs.
The appliances that work with LG’s ThinQ app are not limited to washers and dryers, but include everything from refrigerators, robotic vacuum cleaners, smart TVs, and more. LG’s InstaView smart refrigerator introduces a number of features that set it apart from today’s standard refrigerators, with the aim of saving energy and improving food freshness, among other features. The InstaView refrigerator is packed with a number of features that were once considered squarely in the realm of science fiction; for instance, the fridge includes a camera that films the inside of the refrigerator when the door is closed, which users can view on the device’s LCD touchscreen or remotely using the ThinQ app on their smartphones. Users of the InstaView refrigerator can also program the appliance to remind them when their food expires, and the device even includes Amazon Alexa, a popular voice assistant that can play music, check the weather, and even help users shop for groceries. The fridge also alerts users when the door is left open, produces large amounts of ice for parties or other occasions, and can enter a low-power mode that keeps food fresh when the user goes on vacation.
Clearly, such advanced home appliance technology is not for everyone, and consumers may reasonably question the usefulness of many of these products’ features. When LG’s line of smart appliances releases in the United States, they are likely to be very expensive, limiting their appeal to a small audience of consumers. However, if history is any indication, the technology that powers these appliances is likely to grow more sophisticated and cheaper with time, and it may just be a matter of time before smart appliances become a commonplace and even mundane sight in the home.