David Pekoske, the nation’s TSA chief, and airport and airline leaders throughout the nation have stated that there will be inevitable “hiccups” this summer, as the agency is expecting the largest airport passenger crowds since the Covid-19 pandemic first began.
Pkoske said that labor shortages and an increased demand for travel have already begun to overwhelm airlines. The agency is gearing up to deploy as many as 1,000 TSA agents and K-9 units to the nation’s busiest airports to ideally counter any potential delays at security checkpoints.
“We expect the summer to be very, very busy. That’s not to say that there will not be some hiccups along the way — those things will happen, but we’ll do everything we can to recover quickly.”
Some expect airport crowds surpass 3 million passengers per day on the busiest travel days for the summer. The increased demand for travel has also led to pilots complaining about fatigue and flight cancellations heading into the summer at airlines including American Airlines, Southwest, Alaska, and Delta.
“Everybody is facing labor shortages; airlines and TSA are no different. At just about every level you can think of in the airline industry we can speak of we’re having labor shortages,” said Paul Doell, vice president for the National Air Carrier Association.
Airline restaurants and car rental companies have also been dealing with labor shortages. Customer service call centers for airlines and passengers who need wheelchair assistance, as well as ground airport employers, have also been struggling to maintain a steady supply of workers to deal with the demand for flights.
Airlines themselves are cutting thousands of flights from their schedules as a means of helping scheduled flights run on time. This also means that TSA agents and other airline workers will likely have to work harder to get travelers to their flights on time.
“But regional air carriers, which fly about 43% of all scheduled flights in the U.S., say they are facing labor shortages as employees such as pilots are being poached by the larger airlines. That could create issues connecting smaller destinations to larger hub airports,” said Kevin Burke, head of Airports Council International-North America.
“The pilot shortage is impacting the regionals, and we expect to see the small communities hit the hardest. We expect this to continue to be a trend, but those pain points will assert themselves at hubs as well.”
Pekoske warned that “many travelers this summer could be getting on a plane for the first time in three years, especially as masking and Covid-19 restrictions have fallen in many parts of the country and international travel restrictions are being lifted.”
“The amount of people that worked concessions prior to the pandemic are not there now, they’ve come back, but they’re nowhere near where they need to be,” Burke explained.
“So we really ask that we try to have patience and understanding when they are dealing with employees at the airport. Everybody’s trying to do the best job they can to make sure this is safe, secure and also as comfortable as it can be under normal circumstances but especially when you have those tough days where you have storms that are disrupting the system,” Doell said.
Eric Mastrota is a Contributing Editor at The National Digest based in New York. A graduate of SUNY New Paltz, he reports on world news, culture, and lifestyle. You can reach him at firstname.lastname@example.org.