School of Business

3 Key Attributes of an Inclusive Leader, From a Business Professor

In the past 10 years, organizations have come to the realization that in order to win the war for talent — and attract the most capable and skilled employees and leaders — they must find a way to unlock diversity.

This means creating a culture of inclusion, where people with different demographic and psychological backgrounds feel valued —  not by blending in or showing high levels of culture fit — but by providing a different perspective to reduce the homogeneity of attitudes, values, and beliefs and keeping groupthink and decision-making biases in check.

Culture is primarily the result of the values of the leader. As Plato noted in The Republic: “Societies aren’t made of sticks and stones, but of men whose individual characters, by turning the scale one way or another, determine the direction of the whole.”

The main question we should try to answer is why certain leaders are more likely to create an inclusive culture. Fortunately, scientific research provides a great deal of evidence to answer this question, and there are three specific traits that stand out.

 

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Business Security

6 Security Measures That Protect Your Business

Most companies have experienced at least one instance of check theft, in which a bad actor washed a legitimate check and cashed it. Cases of check theft dipped in the early 2010s as companies and banks shored up their security. But according to the Association for Financial Professionals’ “Payments Fraud and Control Survey Report”, 82% of companies experienced fraud in 2018—the highest number in a ten-year period. The fraud was a blend of old-school check and new electronic payment security threats. This is because as companies adopt more processes for each payment type they utilize, another set of potential security threats also emerges.

Electronic payment fraud occurs most commonly when AP teams make changes to secure data—which, in this case, refers to data such as bank account information, remittance email addresses, and recipient names. Criminals hack into company emails and request to update legitimate vendor records with their own temporary bank account number.

Fraud is often under-discussed, but should be a top consideration as you think about integrating a payment solution. It’s essential to know how potential payment automation solution providers (henceforth referred to as “provider”) handle fraud cases, which can give you insight into how instances of fraud would be treated if your company became a victim.

Any company that you share sensitive data with should be protected by the highest industry security standard. The following list is a variety of compliance types and security procedures which potential providers may mention:

SSAE 16 replaced SAS 70 as the definitive security guide in 2010. SSAE 16 compliance includes SOC auditing, which publicly tracks company compliance statuses. Three types of SOC auditing exist:

• SOC 1: Heavily audits internal controls of a service organization. This report can be used by an entity to assess a service organization for relevant and effective controls. Typical entities include, but are not limited to, publicly traded companies subject to SOX reporting (see below).

• SOC 2: Heavily audits data relating to the Trust Services Principles (TSPs) in information security: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

• SOC 3: Lightly audits IT controls relating to TSPs. This audit’s controls are more relaxed than SOC 1 and 2.

Also known as Sarbox compliance (in reference to the Sarbanes-Oxley Act created in the early 2000s), SOX compliance is a set of government-mandated regulations to which publicly traded companies must adhere. These regulations offer transparency into companies’ financial records, as well as their wholly-owned subsidiaries. It was enacted to protect shareholders from dishonest internal practices. If your provider is either a publicly traded company or the wholly-owned subsidiary of one, they are legally required to be SOX compliant.

 

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Netflix Logo on Screen

The Streaming Battle Between ‘Witcher’ and ‘Mandalorian,’ Explained

The two biggest shows in the US are locked in a back-and-forth battle.

Netflix’s fantasy series “The Witcher” surpassed Disney Plus’ live-action “Star Wars” series, “The Mandalorian,” as the most in-demand streaming series in the US  over the past week, according to data provided to Business Insider by Parrot Analytics. The week before that, “The Mandalorian” had dethroned “The Witcher” for the top spot.

“The Witcher” is also the biggest series worldwide by Parrot Analytics’ measurement, a title that belonged to “The Mandalorian” beforehand (Parrot Analytics measures demand expressions, its globally standardized unit that reflects the desire, viewership, and engagement of a series).

A representative for Parrot Analytics said that demand for “The Mandalorian” was “fading faster than demand for ‘The Witcher.'” Episodes of the former were released on a weekly basis, which helped drive its demand across the duration of its eight episodes (Baby Yoda didn’t hurt, either), while Netflix dropped every episode of “The Witcher” at once.

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Photographer

4 Signs Your Hobby Could Grow Into A Full-Time Business

Just about everyone has a hobby or two. Whether you like to go hiking, play video games or simply hang out at home and watch Netflix, we all have our own ways to unwind over the weekend or at the end of a particularly long work day.

But for some, a hobby can be so much more than just a fun way to pass the time. If you approach it the right way, your hobby could blossom into a full-blown career—if you want it to. In fact, many entrepreneurs have already done just that.

Of course, not all hobbies have a full-time business potential, and making this kind of big shift isn’t for everyone. But with the right level of skill and a creative approach, you may be surprised at the profit potential your favorite activities have to offer. By taking a little time to evaluate your relationship with your hobby, you could find an exciting way out of the traditional 9-to-5 routine.

Here’s how you can tell when you’re ready to turn your hobby into a career.

A hobby may be fun when you’re doing it in your spare time, but turning it into a true business is an entirely different matter. It requires much more persistent effort and a daily commitment—often dealing with deadlines, completing tasks you won’t always enjoy and managing other stressful situations. For most people, it’ll take time before a hobby starts to turn a meaningful profit.

As I gleaned from a recent conversation with DJ Allie Teilz, persistence is key to transforming your hobby into a business. “I had to cut my teeth working in a record shop and booking my own shows when I was 15. I wasn’t doing parties for the Grammys and Golden Globes right off the bat. It took years of work and hustling to get to the point where I was running bigger productions and parties. But that’s how the industry works. You have to work your way up to earn your place.”

I’ve learned this lesson first-hand in my own career, too. Back in 2014 when I first embarked on a new hobby to learn how to start a blog, the goal of eventually turning my website into a business was always sitting at the back of my mind. It wasn’t until five years later that I’d finally start earning enough to consider it a real business.

Knowing that instant success is highly unlikely should serve as an important reality check. If you know you’re willing to stick with your hobby for the long haul, you’re far more likely to eventually make it big.

One key indicator that you can turn your hobby into an actual business, is that you know you can make money doing what you do. Maybe you enjoy taking photos of friends and family—and you’re so good that people want to hire you for professional photoshoots.

In an interview with Reader’s Digest, Ella Mills, founder of Deliciously Ella, shared how she used this principle to turn her blog into a full-scale brand with an app, books and even kitchen products. “Readers started asking for cooking classes, workshops, supper clubs and other events like yoga brunches, so I started putting them on.”

If enough people are expressing a willingness to pay for your work, it’s clear that there’s potential to expand beyond just a part-time hobby endeavor.

Turning your hobby into a career doesn’t mean you simply get to do your favorite activity all day every day. It means you’re now becoming a business and signing up for everything that entails. From marketing your products or services, to answering emails and phone calls, paying quarterly estimated taxes, there’s a lot of extra work that goes into taking a hobby full-time.

Understanding how to run a business is just as important as being skilled at your hobby. Research from Fractl cited unviable business models as the top reason for startup failure, accounting for for 26% of all failed startups in recent years. A great idea or useful talent won’t get you very far, if you don’t take the time to learn the basics of running your own scalable business.

In an ideal world, you’ll already have some knowledge of what it takes to run a business based on your work in previous jobs. However, regardless of your current level of experience, you’ll want to put in the extra time to better understand the principles of managing finances, employees and other important business resources.

Turning a hobby into a full-time career will often require some financial sacrifice, especially at the beginning. But it also signals a major lifestyle shift that could require some other unexpected changes. As with any side business, weighing whether or not potential sacrifices line up with your core values, is a must.

Consider this example from Natalia Autenrieth of TopResume. She explains, “James, a paintball aficionado in his spare time, considered getting a competitive sponsorship to focus on the sport completely. Upon further reflection, he realized that he would have a significant travel commitment for out-of-town games and championships, which would make him an absentee father to his 4-year-old twins—something he couldn’t live with.”

 

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Business Conference

Leaked Barneys Email Says Paychecks Missed Due To ‘Cyber Incident’

After months of uncertainty among Barneys employees in the wake of the company’s bankruptcy and subsequent acquisition by Authentic Brands Group, staffers woke up on Friday morning to discover they had not been paid.

The delayed paychecks were the result of a “cyber incident,” according to a company-wide email that was sent by Barneys’ corporate HR to all employees on January 3 and that was obtained by Business Insider. At the time, employees were informed they were  “likely to be paid” on Thursday, January 9.

“As you may already know, earlier this week the company experienced a cyber incident that has caused a major disruption to all systems companywide,” the email reads. “Unfortunately, it has also impacted the company’s ability to process payroll by the normal deadlines established by ADP.”

A Barneys sales associate — who works at the downtown store on 7th Avenue and requested anonymity to protect her employment status — told Business Insider she is “enraged” and remains skeptical that the payments will process Thursday as promised. As a result of the delay, she has been unable to pay her bills, and one of her accounts is overdrawn, she said.

According to the employee, staffers were asked to manually clock in and out and track their own commissions.

On Tuesday morning, issues with point-of-sales systems caused delays in opening the 7th Avenue store. Though the staffers were later able to open the store and process sales, they had to take additional steps that slowed down business as the team continues to work through the liquidation period.

The source of the hack currently remains unknown, and in response to a request for comment a spokesperson at Authentic Brands Group said it is “not in the position to comment,” adding that “ABG is the owner of the intellectual property of Barneys and did not purchase the inventory or store leases in the acquisition.”

Representatives for B. Riley Financial, the company that has been overseeing the Barneys liquidation and transition process, also declined to comment.

 

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Pizza

Zume Shuts Down its Robot-Powered Pizza Business

Robot-powered Zume Pizza, which was recently said to be valued at close to $4 billion, is no more—at least not as a pizza-making operation.

The 5-year-old Mountain View, Calif.-based company this week said it will cut 172 jobs there, 80 jobs in San Francisco and 78 positions in Seattle, according to documents filed with state labor agencies.

In laying off 53% of its workforce, Zume is shutting down its pizza delivery business and is shifting its focus to food packaging, production and delivery systems. The focus shift will require the company to add 100 new jobs, which the laid-off employees could apply for, according to a Zume spokesperson.

The company was reportedly burning through $10 million a day last summer, with that figure rising significantly by the end of the year, according to Bloomberg news service.

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Stylish Lady

Teen Vogue Story On Facebook Prompts Sponsored Content Fears

An uncritical story in Teen Vogue about Facebook’s efforts to secure its social network ahead of the 2020 election caused bewilderment over contradictory messages about whether it was paid for by Facebook — before it just disappeared completely.

On Wednesday, Teen Vogue published “How Facebook Is Helping Ensure the Integrity of the 2020 Election.” It’s a 2,000-word-plus story comprising a series of interviews with various senior Facebook employees about how the Silicon Valley tech giant is working to avoid nefarious political activity in the United States’ upcoming presidential election.

The positive tone of the piece — and lack of byline indicating who wrote it — led some on Twitter to speculate that it was actually a piece of “sponsored content,” an article paid for and overseen by Facebook to promote itself.

This suspicion was seemingly confirmed when, some time after publishing, Teen Vogue appended a note to the top of the story, reading: “Editor’s note: This is sponsored editorial content.”

In an email to Business Insider, Facebook spokesperson Lisa Stratton said: “This piece is purely editorial. We pitched this to Teen Vogue and worked with their team on the piece over the past few months.” (Companies communication teams will sometimes pitch news outlets on possible stories, in the same way news outlets will reach out to companies to ask for interviews and access, and it’s not a sign of a financial relationship or underhand behaviour.)”

Teen Vogue, meanwhile, didn’t have answers either. Spokespeople for the magazine didn’t immediately respond to Business Insider’s request for comment, and an employee with access to its official Twitter account responded with befuddlement to an inquiry in a now-deleted tweet: “literally idk”.

In the latest twist, the story then vanished altogether. Visitors to the URL are now greeted with a message saying: “Unfortunately this page does not exist. Please check your URL or return to the Homepage.”

As of writing, it’s not clear why the post was taken down, by who, or even who wrote it in the first place.

Former Teen Vogue editorial director Philip Picardi, apparently believing the post was in fact sponsored content, attached his former employer over the incident.

“I am so sorry to the @TeenVogue team for whatever irresponsible sales or marketing staff pushed this article into their feed, therefore discrediting all the GOOD work they’ve been doing to educate their audience about the REAL threats posed by @Facebook in our election,” he wrote on Twitter.

 

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Business Conference

Business Leaders Remain Confident Despite Broader Economy Concerns

Three out of four U.S. small and midsized businesses are optimistic about their own performance for 2020, according to a survey released today by JPMorgan Chase. Further, the majority of company leaders – 70 percent of midsized companies and 62 percent of small ones – said they expected to grow sales this year. This confidence in their own companies, however, is coupled with concerns about the national and global economies.

Though 59 percent of midsized companies and 52 percent of small firms remain optimistic about the national economy, this marks a decline of 14 and 3 percentage points, respectively, from last year’s survey. Optimism about the global economy is also down from 39 percent to 24 percent for midsized companies (which are more likely to have exposure to international markets than small ones).

“Businesses are becoming used to a new normal as the pace of economic expansion naturally settles down,” Jim Glassman, senior economist at JPMorgan Chase, wrote in a summary of the survey. “But it’s important to note that slowing economic growth isn’t a sign of weakness, and many of the concerns business leaders have point toward an economy that’s running at its full potential.”

Most of the businesses surveyed are investing in technology to realize efficiencies, accelerate growth and prepare for disruptions. For midsized firms, cloud computing is expected to be the most widely deployed technology for 2020, with 73 percent planning to use it, followed by data-driven targeted marketing (50 percent) and application programming interfaces at 46 percent. And 89 percent of midsized companies and 61 percent of small ones reported taking actions including purchasing cyber insurance, creating contingency plans and designating individuals and teams to identify threats and opportunities.

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Jaguar F-Pace

‘Car of the Year’ Awards in 2019

Every year, several publications and companies — including Business Insider and Motor Trend — release their picks for its “Car of the Year” award.

This year, cars such as the Jaguar I-PACE and the Lamborghini Urus made the lists. The Chevrolet Corvette even appeared twice with Motor Trend and the Detroit Free Press both calling it the best car of the year.

However, not all of the picks on the list were comprised of luxury drives: pickup truck RAM 1500 took the coveted award with Business Insider’s own Car of the Year title, while the Mazda 3 won with the Women’s World Car of the Year.

Check out all of the cars that won Car of the Year for 2019:

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Technology

Council Post: Six Ways Technology Will Transform Franchise Businesses In 2020

When you look at the franchise business today, it’s hard to remember that the classic franchise chains got their starts ringing up sales on manual cash registers, including early leader McDonald’s. They also counted inventory by hand. Franchise owners relied on their guts or guesswork to figure out what customers would want next and how much of it to order. It was also standard practice to fly franchisees to headquarters for training.

Today, franchising moves at the speed of technology. Tech is baked into nearly every part of franchise operations, helping unit owners track trends, train workers, learn, market to customers and make more sales. Franchising use of technology will continue to advance in the coming year, as the space grows ever more sophisticated and competitive.

1. Artificial intelligence creates efficiency.

Software now tracks inventory levels for franchisees — often, from mobile Bluetooth devices — and automatically files reorders for franchise owners. Machine learning gives franchise owners real-time intel on customer spending patterns and uses predictive analytics to automatically forecast the most likely next purchase consumers will make.

2. Digital payments speed sales.

Already, terminals let dining patrons pay for meals tableside at many national full-service dining chains, leading to faster turnover and higher profits. Wireless terminals from Stripe or Square ring up sales at outdoor cafes and events. Next up, look for more franchise chains accepting digital wallet payments, such as Apple Pay and Google Wallet (McDonald’s was an early adopter). The days when a quick phone-reader swipe pays for our purchase at our favorite franchise store are upon us.

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